Last updated: 23/08/2025
At Blackfoot Designs, we take pride in the quality and craftsmanship of our handmade clothing and accessories. Every piece is made with the utmost care, and we want you to feel confident when purchasing from us.
This Warranty & Returns Policy explains your rights under Australian Consumer Law (ACL), along with the additional guarantees we provide for our products.
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or limits your rights under the ACL.
2. Warranty Coverage
Clothing and cotton products
- We guarantee our clothing and cotton based accessories against manufacturing faults in materials or workmanship for 90 days from the date of purchase.
- This warranty does not cover:
- Normal wear and tear
- Damage from misuse, accidents, or alterations
- Sizing issues (we encourage customers to provide accurate measurements)
Accessories (Cordura, Canvas & Webbing Products)
- We guarantee these products against manufacturing defects in materials and workmanship for 2 years from the date of purchase.
- This warranty does not cover:
- Normal wear and tear
- Fading, abrasion, or damage caused by misuse or extreme conditions
- Modifications or repairs not performed by us
3. Returns & Refunds
- If you believe your item is faulty, please contact us within a reasonable time via the CONTACT page with your order details.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Where eligible, we will repair, replace, or refund the item at our discretion.
- For instance of change of mind, we generally do not accept returns, as most of our items are handmade to order.
- For instance of incorrect size. Please ensure you double check measurements and our sizing charts before selecting a size to order. If your garment is not the right size for you, get in touch via the CONTACT page to organise a replacement. Customer to pay return shipping and item must be received before replacement issued.
4. How to Make a Claim
To make a warranty or return claim:
- Contact us via the CONTACT page with proof of purchase and details of the issue.
- We may request photos before you return the product.
- If the claim is accepted, we will provide instructions for returning the item.
- Return shipping costs are the responsibility of the customer, unless the product is confirmed faulty under warranty.
5. Contact Us
If you have any questions about this policy or need assistance with a return, please fill out the form on the CONTACT page.